Returns
Our policy lasts 30 days from delivery. If 30 days have gone by since your item arrived, we unfortunately can't offer a refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. We require a receipt or proof of purchase to process any return.
Sale items are final sale and not eligible for return, due to the condition of stock during promotional periods.
Mystery Pack items cannot be returned.
Please don't send items back to the manufacturer — returns must come directly to us.
Partial refunds may be granted in certain situations, including:
- Items not in original condition, damaged, or missing parts for reasons not caused by our error
- Items returned more than 30 days after delivery
Pre-Orders
We know most of what we sell is pre-order, and manufacturer ship dates can shift. Here's how we handle it:
- You can cancel a pre-order for a full refund any time before it ships, no questions asked.
- If a release is delayed significantly past the original estimated date, we'll do our best to notify you and you're welcome to cancel for a full refund at that point too.
- Once a pre-order has shipped, our standard 30-day return policy above applies.
How to Start a Return
To start a return, visit your account at https://shopify.com/25842450516/account and select the order you'd like to return.
If your return is accepted, we'll email you a prepaid return shipping label along with instructions on how and where to send your package.
Please don't send items back to us before requesting a return — packages sent without a return request first won't be accepted.
Refunds
Once we receive and inspect your return, we'll email you to confirm we've got it, and let you know if it's approved. If approved, your refund will be issued to your original payment method — please allow a few business days for it to post, depending on your bank or card issuer.
Haven't received your refund? First check your account directly, since processing times vary by bank. If it's been more than 10 business days since we confirmed your refund and it still hasn't shown up, reach out to us at info@zlccollectibles.com and we'll look into it with you.
Exchanges
We replace items only if they arrive defective or damaged. If you need a replacement of the same item, email us at info@zlccollectibles.com and we'll take care of it.
Gifts
If your item was marked as a gift at checkout, you'll receive a gift credit for the value of your return once we receive it.
If it wasn't marked as a gift, or was shipped to the original purchaser to give later, the refund goes back to whoever placed the order.
Return Shipping
We provide a prepaid return label for every accepted return. Whether that label is free or its cost is deducted from your refund depends on the reason for the return:
- Defective, damaged, or an error on our part: your prepaid label is free, no cost deducted.
- Changed your mind or no longer want the item: the cost of the prepaid label will be deducted from your refund.
Return labels are trackable by default, so there's no need to arrange separate shipping insurance.
Questions?
Email us any time at info@zlccollectibles.com — we're collectors too, and we'll get back to you as quickly as we can.
To start a return, please visit https://shopify.com/25842450516/account.